Shipping policy
Last updated: July 30, 2026
Thank you for shopping with Briglighting. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing Time
Orders are processed after payment confirmation.
- Standard processing time: 1–3 business days
- Orders are not processed on weekends or public holidays
- Tracking information is sent after the order has shipped
Custom, oversized, modified, or made-to-order lighting fixtures may require additional production time before shipment. Any product-specific production timeframe will be displayed on the product page or communicated before production begins.
Shipping Destinations
Briglighting ships to eligible physical street addresses within the 48 contiguous United States.
We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, P.O. Boxes, APO/FPO addresses, or international destinations.
Orders placed with an unsupported delivery address may be canceled and fully refunded to the original payment method.
Shipping Costs
We offer free standard shipping on all orders delivered to eligible physical street addresses within the 48 contiguous United States. No minimum purchase amount is required.
Additional charges may apply when a customer requests expedited shipping, special delivery arrangements, or an address change after shipment preparation has started. Any additional charge will be disclosed before the service is arranged.
Estimated Delivery Time
After an order has shipped, standard delivery generally takes approximately 7–15 business days.
Processing time and shipping transit time are separate. Custom or made-to-order products may require additional production time before shipment.
Delivery estimates may be affected by carrier operations, weather, holidays, seasonal demand, service interruptions, delivery appointments, and other circumstances outside our reasonable control.
All processing and delivery timeframes are estimates and are not guaranteed delivery dates.
Tracking Information
After your order has shipped, tracking information will be sent to the email address provided during checkout.
Tracking updates may take several business days to appear. Oversized or freight shipments may receive less frequent updates than standard parcel shipments.
Contact info@briglighting.com if tracking has not updated for an extended period.
Delayed or Lost Shipments
Carrier delays may occasionally occur because of weather, high shipping volume, transportation interruptions, service disruptions, or other circumstances outside our reasonable control.
If your shipment appears significantly delayed or lost, contact us. Briglighting will review the tracking information and coordinate with the carrier.
If a shipment is confirmed as lost in transit before delivery, Briglighting will provide an appropriate resolution at no additional cost to the customer. This may include a replacement shipment, refund, or another appropriate solution.
Briglighting is not responsible for delivery issues caused by an incorrect or incomplete address supplied by the customer, refused delivery, an inaccessible location, failure to schedule a required appointment, or circumstances occurring after confirmed delivery.
Damaged, Defective, Incomplete, or Incorrect Items
Please inspect your order promptly after delivery and before installation.
If your order arrives damaged, defective, incomplete, or different from the item ordered, contact info@briglighting.com within 7 calendar days of the confirmed delivery date.
Please provide:
- Your order number
- Photos of the outer shipping box or wooden crate
- Photos of the inner packaging
- Photos or videos showing the damage, defect, missing components, or incorrect item
- A photo of the shipping label
- A description of the affected product or components
Please keep the product, all components, and original packaging while the claim is being reviewed. Do not install, repair, discard, or modify the affected product before receiving instructions from Briglighting.
After review and approval, Briglighting will provide an appropriate resolution at no additional cost to the customer. This may include replacement parts, replacement glass or crystals, repair assistance, a replacement fixture, an approved return at our expense, or a refund.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing complete and accurate shipping information during checkout.
Contact us immediately if an address correction is needed. Address changes cannot be guaranteed after an order has entered processing, production, shipment preparation, or transit.
If an order is returned because of an incorrect or incomplete address provided by the customer, the customer may be responsible for the additional cost required to resend the order.
Delivery Attempts and Refused Shipments
Customers are responsible for ensuring that someone is available to receive the shipment when a signature or delivery appointment is required.
If delivery cannot be completed because the customer is unavailable, refuses the shipment, does not respond to the carrier, or fails to arrange a required appointment, reasonable storage, redelivery, or return shipping charges may apply.
Any documented charge resulting from a customer-caused failed or refused delivery will be explained before redelivery or refund processing.
Order Changes and Cancellations
Order modification or cancellation requests must be submitted as soon as possible.
Orders may be canceled within 24 hours of purchase if processing, production, customization, or shipment preparation has not started.
After 24 hours, or after an order has entered processing, production, customization, or shipment preparation, cancellation or modification may no longer be possible.
Orders that have already shipped cannot be canceled and must follow our Refund Policy.
Contact Information
BRIGLIGHTING LLC
Trade Name: Briglighting
Email: info@briglighting.com
Phone: +1 (410) 240-8062
Corporate and Correspondence Address: 701 B St Ste 1300, San Diego, CA 92101, United States
Business Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)
Please note: Do not return any product without contacting us first. The address above does not accept product returns. After an approved return request, we will provide the authorized return address and instructions.