Refund policy

Last updated: July 30, 2026

We want you to feel confident when purchasing from Briglighting. Please review the following return and refund terms before submitting a request.

30-Day Return Policy

We accept eligible return requests within 30 calendar days of the confirmed delivery date.

To be eligible for a return, the lighting fixture must:

  • Be unused, uninstalled, and in its original condition
  • Not have been assembled, wired, modified, altered, or repaired
  • Include all original components, hardware, mounting accessories, instructions, and packaging
  • Be packed securely in its original box or crate
  • Include the order number or other proof of purchase

Lighting fixtures that have been installed, wired, modified, damaged after delivery, or returned with missing parts are not eligible for return.

Please keep all original packaging until you have fully inspected and approved your lighting fixture.

How to Request a Return

To request a return, contact us at info@briglighting.com.

Please include:

  • Your order number
  • The product name
  • The reason for the return
  • Clear photos of the fixture and packaging
  • Photos showing the current condition of the fixture

Do not return any product without contacting us first. All returns must be reviewed and approved before shipment. After your request has been approved, our customer support team will provide the authorized return address, return instructions, and applicable shipping requirements.

Our corporate and correspondence address does not accept product returns. Products sent without authorization or to an address other than the authorized return address may not be accepted or eligible for a refund.

Return Shipping

For returns requested because of personal preference, incorrect size selection, style or color preference, or a change of mind, the customer is responsible for all return shipping costs.

Customers must follow the authorized return instructions provided by Briglighting. We recommend using a trackable and insured shipping service, as the customer remains responsible for the returned product until it is received at the authorized return location.

If the return is caused by a product that arrived damaged, defective, incomplete, or different from the item ordered, Briglighting will cover the approved return shipping or replacement shipping cost.

Original expedited shipping charges, special delivery fees, installation fees, electrician fees, and other optional or third-party service charges are non-refundable unless the return results from an error made by Briglighting.

Restocking Fees

We do not charge a standard restocking fee for approved returns.

A refund may be reduced or denied if the returned product has been installed, used, modified, damaged after delivery, improperly packed, or returned with missing components.

Any deduction will be based on documented loss in product value, missing components, or customer-caused damage and will be explained before the refund is finalized.

Damaged, Defective, Incomplete, or Incorrect Items

Please inspect your order promptly after delivery and before installation.

If your lighting fixture arrives damaged, defective, incomplete, or different from the item ordered, contact info@briglighting.com within 7 calendar days of the confirmed delivery date.

Please provide:

  • Your order number
  • Photos of the outer shipping box or wooden crate
  • Photos of the inner packaging
  • Photos or videos showing the damage, defect, missing components, or incorrect item
  • A photo of the shipping label
  • A description of the affected product or components

Please keep the original fixture, all components, and packaging while the claim is being reviewed.

Do not install, repair, discard, or modify the affected product before receiving instructions from Briglighting.

After the claim has been reviewed and approved, Briglighting will provide an appropriate resolution at no additional cost to the customer. Depending on the circumstances, this may include:

  • Replacement parts
  • Replacement glass, crystals, hardware, or electrical components
  • Repair assistance
  • A replacement fixture
  • An approved return at our expense
  • A refund or another appropriate resolution

Installation-Related Issues

Hardwired lighting fixtures should be installed by a qualified electrician in accordance with local electrical codes and installation requirements.

Damage caused by improper installation, incorrect assembly, unauthorized modification, unsuitable structural support, incorrect voltage, incompatible dimmers or bulbs, or failure to follow installation instructions is not considered a product defect.

Please verify the fixture dimensions, weight, ceiling height, electrical requirements, mounting conditions, and installation space before ordering.

Custom and Made-to-Order Products

Custom-made, modified, made-to-order, or personalized lighting fixtures are not eligible for return or cancellation after production has started.

This includes products with customized dimensions, finishes, colors, cord or chain lengths, canopy sizes, voltage configurations, numbers of lights, hanging heights, or other customer-requested specifications.

If a customized product arrives damaged, defective, or materially different from the confirmed specifications, contact us within 7 calendar days of the confirmed delivery date.

Non-Returnable Items

  • Installed or wired lighting fixtures
  • Used, assembled, altered, repaired, or modified products
  • Custom-made or personalized products after production has started
  • Products returned without authorization
  • Products returned without their original packaging
  • Products with missing hardware, accessories, glass, crystals, or other components
  • Products damaged through improper handling or installation
  • Clearance or final-sale products specifically marked as non-returnable
  • Gift cards

Exchanges

We do not process direct exchanges. To receive a different product, request a return for the original item. After the return is approved, you may place a separate order for the replacement item.

New orders are subject to current pricing, availability, processing time, and shipping time.

Return Inspection

After a returned product is received, our team will inspect the fixture, packaging, components, and accessories.

We will notify you by email whether the return and refund have been approved. If the product does not meet the return requirements, the refund may be reduced or denied.

Refunds

After an approved return has been received and inspected, the refund will be issued to the original payment method within 10 business days.

Your bank, credit card provider, or payment processor may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact info@briglighting.com.

Order Cancellations

Cancellation requests must be submitted as soon as possible.

Orders may be canceled within 24 hours of purchase if processing, production, customization, or shipment preparation has not started.

After 24 hours, or after an order has entered processing, production, customization, or shipment preparation, cancellation may no longer be possible.

Orders that have already shipped cannot be canceled and must follow the applicable return procedure.

Contact Information

BRIGLIGHTING LLC
Trade Name: Briglighting
Email: info@briglighting.com
Phone: +1 (410) 240-8062
Corporate and Correspondence Address: 701 B St Ste 1300, San Diego, CA 92101, United States
Business Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)

Please note: Do not return any product without contacting us first. The corporate and correspondence address above does not accept product returns. After an approved return request, we will provide the authorized return address and instructions.