FAQs
Orders
How do I place an order?
Add your selected products to the cart and proceed to checkout. After payment has been successfully completed, you will receive an order confirmation email.
Can I cancel my order?
Contact us as soon as possible at info@briglighting.com. Orders may be canceled within 24 hours of purchase if processing, production, customization, or shipment preparation has not started. After 24 hours, or after any of these stages has started, cancellation may no longer be possible.
Can I change my shipping address after placing an order?
Contact us immediately if you need to update your shipping address. Address changes cannot be guaranteed after an order has entered processing, production, shipment preparation, or transit.
Shipping
How long does shipping take?
Standard order processing generally takes 1–3 business days after payment confirmation. After an order has shipped, standard delivery generally takes approximately 7–15 business days. Custom, oversized, modified, or made-to-order products may require additional production time.
Will I receive tracking information?
Yes. After your order has shipped, tracking information will be sent to the email address provided during checkout. Tracking updates may take several business days to appear.
Do you ship internationally?
No. We currently ship only to eligible physical street addresses within the 48 contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, P.O. Boxes, APO/FPO addresses, or international destinations.
How much does standard shipping cost?
Standard shipping is free for eligible orders delivered within the 48 contiguous United States. No minimum purchase amount is required.
Products and Installation
Are bulbs included with the lighting fixtures?
Bulb inclusion varies by product. Review the individual product description for the required bulb base, number of bulbs, maximum wattage, and whether bulbs are included.
Are your lights compatible with dimmer switches?
Dimming compatibility depends on the fixture, light source, bulb, driver, and dimmer switch. Use compatible components and review the individual product specifications before installation.
Can your fixtures be installed on sloped or vaulted ceilings?
Some chandeliers and pendant lights support sloped-ceiling installation. Review the product specifications or contact us before ordering for confirmation.
Who should install a hardwired lighting fixture?
Hardwired lighting fixtures should be installed by a qualified electrician in accordance with local electrical codes and the installation instructions supplied with the product.
Returns and Damages
What should I do if my order arrives damaged, defective, incomplete, or incorrect?
Contact info@briglighting.com within 7 calendar days of the confirmed delivery date.
Please include:
- Your order number
- Photos of the product and affected area
- Photos of the inner and outer packaging
- A photo of the shipping label
- A brief description of the issue
Please keep the product, all components, and original packaging while the claim is being reviewed. Do not install, repair, modify, discard, or return the affected product before receiving instructions from Briglighting.
Can I return a product?
Eligible unused and uninstalled products may be returned within 30 calendar days of the confirmed delivery date, subject to the conditions in our Refund Policy.
Who pays return shipping?
For preference-based returns, including a change of mind or incorrect size, style, or color selection, the customer is responsible for return shipping. For approved claims involving a damaged, defective, incomplete, or incorrect product, Briglighting covers the applicable return or replacement shipping cost.
Do you charge a restocking fee?
No. We do not charge a standard restocking fee for approved returns. A refund may still be reduced or denied for customer-caused damage, missing parts, installation, modification, improper packaging, or documented loss in product value.
Where should I send a return?
Do not return any product without contacting us first. After your return request has been reviewed and approved, our customer support team will provide the authorized return address and instructions. Our corporate and correspondence address does not accept product returns.
Can customized products be returned?
Custom-made, modified, made-to-order, or personalized products are not eligible for cancellation, return, or refund after production has started. If a customized product arrives damaged, defective, or materially different from the confirmed specifications, contact us within 7 calendar days of delivery.
Contact
How can I contact Briglighting?
Email: info@briglighting.com
Phone: +1 (410) 240-8062
Business Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)
We aim to respond to customer inquiries within 1–2 business days, excluding weekends and public holidays.
Where is Briglighting located?
BRIGLIGHTING LLC
Trade Name: Briglighting
701 B St Ste 1300
San Diego, CA 92101
United States
Please note: This is our corporate and correspondence address. It does not accept product returns. Contact us before returning any product to receive the authorized return address and instructions.